Peoplecert ITIL Foundation (Version 5) ITILFNDv5 Prüfungsfragen mit Lösungen:
1. According to the ITIL Guiding Principle 'Start where you are', what is the MAIN risk of starting over without considering what is already available when improving a service?
A) Losing opportunities for collaboration and shared understanding across teams
B) Failing to gather feedback needed to guide gradual improvement
C) Wasting time and losing valuable existing capabilities and resources
D) Overcomplicating solutions by ignoring practical, simple approaches
2. What ensures that a service provider and a service consumer continually co-create value?
A) Change enablement
B) Service consumption
C) Service offerings
D) Service relationship management
3. How does an enabling value stream contribute to value creation?
A) By supporting the effective operation of core value streams
B) By replacing the need for core value streams
C) By defining customer outcomes and service expectations
D) By acting as the primary interface with service consumers
4. Which BEST explains why an organization might choose to engage external suppliers?
A) To remove the need for oversight, governance, and internal management
B) To minimize reliance on third-party providers
C) To maintain greater control and visibility over service delivery
D) To obtain capabilities that are difficult to develop internally
5. Which term is used to describe removing something that could have an effect on a service?
A) An IT asset
B) An incident
C) A problem
D) A change
Fragen und Antworten:
| 1. Frage Antwort: C | 2. Frage Antwort: D | 3. Frage Antwort: A | 4. Frage Antwort: D | 5. Frage Antwort: D |
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