Peoplecert ITIL 4 Specialist: Create, Deliver and Support ITIL-4-CDS Prüfungsfragen mit Lösungen:
1. Which is an example of results-based measurement and reporting?
A) Measuring and reporting the number of supplier-related interruptions to a service
B) Measuring and reporting the cost of providing a service to customers and users
C) Measuring and reporting the number of hours worked by service desk staff
D) Measuring and reporting customer satisfaction with closed incidents
2. An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?
A) Nearshoring
B) Offshoring
C) Insourcing
D) Onshoring
3. An organization plans to launch a global, cloud-native analytics service that integrates data from multiple regions, adheres to diverse compliance mandates, and scales dynamically with usage.
During the value-stream's Design and Transition phase, which practice is chiefly responsible for creating the service design package detailing service architectures, policies, metrics, and operational models and ensuring it aligns with stakeholder requirements across all four dimensions of service management?
A) Information Security Management Practice
B) Service Level Management Practice
C) Relationship Management practice
D) Service Design practiceright
4. An organization is considering how a new service will be supported when it goes live. There are many teams that will contribute to the support of the service. Which approach should the organization follow when creating a value stream to support the new service?
A) Create one value stream for every lifecycle phase of support requests
B) Create separate value streams for practices, people, tools and suppliers
C) Create one value stream for each support team
D) Create one value stream for the entire set of support activities
5. Which approach may help to improve incident resolution times by moving support activities from specialist teams to frontline teams or users?
A) Shortest item first
B) Robotic process automation
C) Swarming
D) Shift-left
Fragen und Antworten:
| 1. Frage Antwort: D | 2. Frage Antwort: A | 3. Frage Antwort: D | 4. Frage Antwort: D | 5. Frage Antwort: D |
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