EXIN ITILFND_V4 Prüfungsthemen:
| Abschnitt | Ziele |
|---|---|
| Stetige Verbesserung | |
| Aktivitäten der Wertschöpfungskette von Services | |
| ITIL-Praktiken | - Technische Managementpraktiken - Allgemeine Managementpraktiken - Praktiken des Servicemanagements |
| Grundlegende Konzepte des Servicemanagements | - Leitprinzipien - Service Value System (SVS) - Vier Dimensionen des Servicemanagements |
EXIN ITIL 4 Foundation ITILFND_V4 Prüfungsfragen mit Lösungen
Frage #1
Which practice ensures that a variety of access channels are available for users to report issues?
A. Service level management
B. Incident management
C. Service desk
D. Change enablement
Frage #2
Which activity is part of the 'continual improvement' practice?
A. Prioritizing and creating business cases for improvement initiatives
B. Identifying the cause of unplanned interruptions to service
C. Improving relationships with and between stakeholders
D. Handling compliments and complaints from users to identify improvements
Frage #3
What ensures that a service provider and a service consumer continually co-create value?
A. Service level management
B. Service consumption
C. Service offerings
D. Service relationship management
Frage #4
What is recommended by the guiding principle 'progress iteratively with feedback'?
A. The identification of all interested parts at the start of an improvement initiative
B. An assessment of how all the parts of an organization will affect an improvement initiative
C. A current state assessment that is carried out at the start of an improvement initiative
D. An improvement initiative that is broken into a number of manageable sections
Frage #5
Which guiding principle discourages 'silo activity'?
A. Keep it simple and practical
B. Focus on value
C. Collaborate and promote visibility
D. Start where you are
Fragen und Antworten:
| Frage #1 Antwort: C | Frage #2 Antwort: A | Frage #3 Antwort: D | Frage #4 Antwort: D | Frage #5 Antwort: C |
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