EXIN ITILFND_V4 Prüfungsthemen:
| Abschnitt | Ziele |
|---|---|
| Stetige Verbesserung | |
| Aktivitäten der Wertschöpfungskette von Services | |
| ITIL-Praktiken | - Technische Managementpraktiken - Allgemeine Managementpraktiken - Praktiken des Servicemanagements |
| Grundlegende Konzepte des Servicemanagements | - Leitprinzipien - Service Value System (SVS) - Vier Dimensionen des Servicemanagements |
EXIN ITIL 4 Foundation ITILFND_V4 Prüfungsfragen mit Lösungen
Frage #1
Which practice ensures that a variety of access channels are available for users to report issues?
- A. Service level management
- B. Incident management
- C. Service desk
- D. Change enablement
Antwort: C 🗳️
Frage #2
Which activity is part of the 'continual improvement' practice?
- A. Prioritizing and creating business cases for improvement initiatives
- B. Identifying the cause of unplanned interruptions to service
- C. Improving relationships with and between stakeholders
- D. Handling compliments and complaints from users to identify improvements
Antwort: A 🗳️
Frage #3
What ensures that a service provider and a service consumer continually co-create value?
- A. Service level management
- B. Service consumption
- C. Service offerings
- D. Service relationship management
Antwort: D 🗳️
Frage #4
What is recommended by the guiding principle 'progress iteratively with feedback'?
- A. The identification of all interested parts at the start of an improvement initiative
- B. An assessment of how all the parts of an organization will affect an improvement initiative
- C. A current state assessment that is carried out at the start of an improvement initiative
- D. An improvement initiative that is broken into a number of manageable sections
Antwort: D 🗳️
Frage #5
Which guiding principle discourages 'silo activity'?
- A. Keep it simple and practical
- B. Focus on value
- C. Collaborate and promote visibility
- D. Start where you are
Antwort: C 🗳️
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