Avaya 6201-1 Prüfungsthemen:
| Abschnitt | Ziele |
|---|---|
| Grundkonfiguration von Avaya Aura Communication Manager | - Verwaltung von Endgeräten und Anschlüssen
|
| Integration des Avaya Contact Center | - Gestaltung der Anrufabläufe im Contact Center
|
| Implementierung des Avaya Call Management System (CMS) | - CMS-Architektur und Datenerfassung
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation 6201-1 Prüfungsfragen mit Lösungen
Frage #1
A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?
- A. Both the reporting adjunct the switch and the switch release in the CMS need to be updated
- B. It is not necessary far either the reporting adjunct or the switch release to change.
- C. Only the reporting adjunct in the switch needs to be changed to R16 CMS.
- D. Only the switch release in the CMS needs to be changed to CM6.
Antwort: A 🗳️
Frage #2
Which application or menu can be used for creating an ACD on CMS?
- A. CMS-Terminal
- B. cms adm
- C. CMS-Supervisor
- D. cms svc
Antwort: C 🗳️
Frage #3
Which communication manager option on the communication manager gives the customer call centre capabilities?
- A. Least Occupied Agent (LOA)
- B. Best Service Routing (BSR)
- C. Automatic Call Distribution (ACD)
- D. Expert Agent Selection (EAS)
Antwort: C 🗳️
Frage #4
Which packet is needed to have skill available instead of hunt groups?
- A. Silver
- B. Elite with EAS
- C. Premium
- D. Standard with EAS
Antwort: B 🗳️
Frage #5
After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?
- A. /var/adm/messages
- B. /var/log/cms_nstall.log
- C. /cms/install/canfig.sog
- D. /tmp/install.log
- E. /cms/install/logdir/adminlog
Antwort: E 🗳️
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