Oracle 1Z0-465 Prüfungsthemen:

Oracle RightNow CX Cloud Service 2012 Essentials 1Z0-465 Prüfungsfragen mit Lösungen

1. Your customer's "Chat Survey Score" report contains valid records; however all of the average scores to be zero.
What two steps will correct this?

A) Change the format of the Average Score.
B) Update the Filters in the report.
C) Add values to the Score field in the Survey Questions.
D) Refresh the Chat Survey report.
E) Ensure the survey's questions are included In the "Chat Survey Score" report.
F) Change the Survey questions to a Matrix type.

2. Your customer has asked that all incidents be "scanned" for words that may revolve around product defects and injures so that they can alert their risk management team of any possible product issues or liability. The customer accepts that 100% accuracy is not available, and accepts that they will be false positives and a margin for error.
They have provided you he following words to be "scanned":
-Mouth -Jaw -Cheek -Jowl -Chin
-Oral
-Palate
The customer requires the following:
-Match whole words only
-All valid words must be preceded with a space.
-All valid words must be spelled correctly.
-All words must be directly followed by a meta character in this list:
-, {comma}
-. {period}
-' {single quote}
-" {double quote}
-; {semi colon}
-: {colon}
-{space}
-! {exclamation point}
-? {question mark}
-& {ampersand}
You decide to use a regular expression to search for these words in all incoming emails.
^mouth [ , | . | ' | " | ; | : | | ! | ? | & ] | \ jaw [| , | . | ' | " | : | ! | &] | \ cheek [ , | ' | ; | : | | ! | ? | &] | \
jowl [ , | . | ' | ; | | !| ? | &] | \ chin$ [ , | . | ' | " | ; | | ! | ? | & ] | \ oral [ , | . | ' | " | : | | ? | & ] | \ pallate [
, | . | ' | " | : | | ! | ? | &] | \
Identify the three words that will be correctly matched to this regular expression.

A) Chin
B) Jowl
C) Cheek
D) Oral
E) Mouth
F) Palate
G) Jaw

3. Your customer has performed a search on the knowledgebase and has stated that they are getting strange results. Every time they search for the word "widget" the correct answer appears as the 10th answer on the search results and not at the top of the first page.
How can you increase the value of the word "widget" In the knowledgebase search results?

A) Add the search term to the keyword field of the knowledgebase answer.
B) Set the display position to "Place at top."
C) Assign all products and categories to the knowledgebase answer.
D) Set the display position to "Fix at top."

4. You have created a custom widget for a customer portal page, and the widget needs to be styled based on your customer's branding guidelines.
Identify the location where the CSS file must be placed within the file structure.

A) \euf\rightnow\widgets\standard\{Widget name}\
B) \euf\assets\css\{widget name}\
C) \euf\development\widgets\custom\{widget name}\
D) \euf\assets\themes\{theme name}\widgetCss

5. In which two sections of the Customer Portal is the Guided Assistance widget available for end customers?

A) The popular answers list page
B) The answers detail page
C) Ask a Question
D) They are only available when using smart assistant
E) The answers list page only
F) Any page the customer wants it placed

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