Nokia SDM Certification - CARE SDM_2002001040 Prüfungsfragen mit Lösungen:
1. Which of the following is not included in the SPC rate?
A) Regional management overhead.
B) Training costs.
C) International travel.
D) Telephone costs.
2. A customer pays for a 5-year warranty contract. What contract type is used in CDB/SAP?
A) Care Agreement.
B) Warranty Standard contract.
C) Warranty Extended contract.
D) 1st Warranty Standard and the next 4 as Warranty Extended contract.
3. When does the Care phase start?
A) When the project phase is completed.
B) When the Account Manager receives the final payment from the Customer.
C) When the Care Plan has been accepted by the Customer.
D) When the network, sub-network or deliverables get Customer final acceptance.
4. What is the MAIN customer relationship activity performed by the Care Program Manager?
A) Acts as primary interface towards the customer for Care-related activities and issues.
B) Acts as deputy for the Account Manager.
C) Acts as primary interface towards the customer for all NSN-related activities and issues.
D) Acts as primary interface towards the customer for the Project Life Cycle activities and issues.
5. What is the content of the Care Plan?
A) NSN contacts and Emergency escalation procedure.
B) Upgrades and updates schedules.
C) Services, schedules, contacts, care procedures, customer installed base.
D) NSN Care contacts, map of power, CT organization chart.
Fragen und Antworten:
| 1. Frage Antwort: C | 2. Frage Antwort: A | 3. Frage Antwort: D | 4. Frage Antwort: A | 5. Frage Antwort: C |
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