CompTIA RC0-903 Prüfungsthemen:
| Abschnitt | Ziele |
|---|---|
| Thema 1: Fehlerbehebung | - Problemlösung
|
| Thema 2: Hardware | - PC-Komponenten
|
| Thema 3: Netzwerktechnik | - Netzwerktechnologien
|
| Thema 4: Sicherheit | - Grundlagen der IT-Sicherheit
|
| Thema 5: Mobile Geräte | - Mobile Hardware und Konnektivität
|
| Thema 6: Betriebssysteme | - Installation und Konfiguration von Betriebssystemen
|
CompTIA A+ Recertification Exam for Continuing Education RC0-903 Prüfungsfragen mit Lösungen
Frage #1
A customer has made several trouble calls to the help desk and is very irate. The technician that receives the call has learned that the issue has not yet been resolved. The technician politely asks the customer to explain the issue, and learns that the problem needs to be escalated. Which of the following should the technician do once the problem has been escalated?
A. Remain on the line until the issue is resolved
B. Tell customer that patience will be needed
C. Communicate status with customer and ensure successful call transfer
D. Inform the customer that the issue cannot be resolved at this level
Frage #2
A user is requesting a cable to charge and transfer data for an Apple mobile device. Which of the following connection types would satisfy the user's requirements?
A. Molex
B. MicroUSB
C. MiniUSB
D. Lightning
Frage #3
A technician finds an external hard drive with the markings "IEEE 1394" on it. Which of the following cable types would be needed to view the contents of this drive?
A. Ethernet
B. MicroUSB
C. FireWire
D. eSATA
Frage #4
Joe, a technician, arrives onsite at a customer's home. Upon entering the home, Joe notices an unpleasant odor. In response to this, Joe pinches his nose and holds his breath.
After Joe leaves, the customer reports the behavior to Joe's supervisor. The supervisor decides the issue must be addressed. Which of the following topics would the supervisor be MOST likely to cover?
A. Maintaining good personal hygiene
B. Avoiding being judgmental
C. Avoid dismissing the customer's problems
D. Maintaining good communications with the customer
Frage #5
A customer states that when booting up the workstation, there is a message that says "no operating system detected"; then, it continues to boot into the operating system. The customer is preparing to modify files on a USB drive. Which of the following should a technician perform to resolve the problem?
A. Disable the TPM chip to turn off data encryption.
B. Reinstall the operating system to reinstall the hardware drivers.
C. Modify the boot sequence within the UEFI.
D. Modify the boot.ini within the operating system.
Fragen und Antworten:
| Frage #1 Antwort: C | Frage #2 Antwort: D | Frage #3 Antwort: C | Frage #4 Antwort: B | Frage #5 Antwort: C |
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