Salesforce AP-203 Prüfungsthemen:
| Abschnitt | Gewichtung | Ziele |
|---|---|---|
| Umsetzung und Implementierung | 16% | - Prüfung und Optimierung der Lösung - Funktionsbewertung: Standardlösung gegenüber individueller Anpassung - Bewährte Verfahren für Integration und Bereitstellung |
| Planung und Konzeption | 60% | - Sprint-Planung und Priorisierung von Aufgaben - Konzeption von Auftragserfassung, Angebotserstellung und Auftragsabwicklung - Migrationsstrategie und Datenqualität - Anlagenverwaltung und MACD-Prozesse - Konzeption eines skalierbaren Produktkatalogs und Datenmodells |
| Analyse und Bedarfsermittlung | 24% | - Analyse von Anforderungen und Rahmenbedingungen - Bewertung der IT-Landschaft und Architektur des Kunden - Festlegung von Leistungskennzahlen und Geschäftszielen |
Salesforce Accredited Agentforce Communications Professional AP-203 Prüfungsfragen mit Lösungen
United Telecom (UT) has initiated high-speed offerings on Communications Cloud after upgrading its network. Which out-of-the-box MACD process should UT consider when upgrading existing assets to high- speed offers for interested customers?
- A. Disconnect and new order
- B. Modify order
- C. Apply Promotion
- D. Change of Plan
Antwort: D 🗳️
Erklärung: (Nur für DeutschPrüfung-Mitglieder sichtbar)
UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?
- A. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
- B. Raise support case to retrieve a data load report to summarize the data load.
- C. Inform the business that data migration is completed and errors resolved in development
- D. Analyze and resolve any errors that were encountered and perform additional data load for any failed records
Antwort: A,D 🗳️
Erklärung: (Nur für DeutschPrüfung-Mitglieder sichtbar)
Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router ' s barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?
- A. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router ' s barcode number and shipping tracking number
- B. Configure a Push Event Orchestration item that will receive the router ' s barcode number and shipping tracking number
- C. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router ' s barcode number and shipping tracking number
- D. Configure a manual task Orchestration item that will launch a flow to enter the router ' s barcode number and shipping tracking number.
Antwort: A 🗳️
Erklärung: (Nur für DeutschPrüfung-Mitglieder sichtbar)
Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition: - if the customer is moving the internet services and is eligible for router - if the customer is moving the internet service and did not have router before - if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?
- A. Use action type from fulfillment request lines in the callout condition task
- B. Implement the router condition logic in the integration layer as callout task
- C. Use the Action type from Order items to the Decomposition Relationship Conditions.
- D. Implement the router condition logic within decomposition layer with more conditions.
- E. Map all relevant information to the Customer Facing Service (CFS)
Antwort: A,C,E 🗳️
Erklärung: (Nur für DeutschPrüfung-Mitglieder sichtbar)
Universal Containers (UC) is implementing Communications Cloud and the business is asking a Consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points the Consultant should raise in this scenario?
- A. Migrating millions of order records may reduce query performance due to large data volumes
- B. Migrating millions of order records will cause Order Management to fail during processing due to the large volume
- C. Migrating the assets instead of the orders would provide more business value
- D. There is a need to raise a support case with Salesforce two weeks before the data load so that Salesforce can monitor the performance
- E. This would require migrating all products sold within the last 5 years, including those that are no longer sold
Antwort: A,C,E 🗳️
Erklärung: (Nur für DeutschPrüfung-Mitglieder sichtbar)
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