IBM 00M-245 Prüfungsthemen:
| Abschnitt | Ziele |
|---|---|
| IBM Tivoli Automatisierungslösungen | - Arbeitslastautomatisierung
|
| Überblick über das IBM Tivoli Automation-Portfolio | - Überblick über die Tivoli-Produktfamilie
|
| Vertriebliche Einordnung und wettbewerbsorientierte Kommunikation | - Einordnung der Lösung
|
| Anwendungsfälle und Nutzenversprechen für Kunden | - Wirtschaftliche Vorteile
|
IBM Tivoli Automation Sales Mastery Test v4 00M-245 Prüfungsfragen mit Lösungen
Frage #1
What benefit(s) is/are available from using a White Board to explore opportunities for Tivoli Business Service Manager?
A. An emergency exit in the case of no projector.
B. The Whiteboard provides a friendly environment for probing questions that are used to determine a customer's environment, pain points, and business goals. Additionally, the White Board can be used to determine the customers important KPIs (Key Performance Indicators).
C. Resource for "back of the napkin" presentation.
D. All of the above.
Frage #2
What are some typical KPIs (Key Performance Indicators) that a business might want to track in a Business Service Management application?
A. Both A & C
B. Transaction time/Mean Time to Repair/Return of Assets
C. Annual Billable utilization/Profit per project/Average lengths of assignments
D. Some commonly used KPIs include: Are orders being processed, User Transaction Rate, How many Service Desk Tickets are currently open, What is my shipping backlog, How much revenue are my ATM's generating, What is the wait queue on my call center help desk?
Frage #3
What is the first step towards the objective of aligning IT with the business objectives?
A. Identify the transaction baseline and monitoring the applications along with their infrastructure continuously.
B. View of the current environment.
C. Having an exact inventory of the environment.
D. All of the above.
Fragen und Antworten:
| Frage #1 Antwort: B | Frage #2 Antwort: B | Frage #3 Antwort: C |
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