BCS ITIL® Foundation ITILF Prüfungsfragen mit Lösungen:
1. What are sources of best practice?
A) Competition, compliance, commitments
B) Substitutes, regulators, customers
C) Customers, suppliers, advisors
D) Industry practices, academic research, training and education
2. Which two elements of financial management for IT services are mandatory?
A) Budgeting and accounting
B) Budgeting and charging
C) Costing and charging
D) Accounting and charging
3. Which is a supplier category?
A) Commodity
B) Technical
C) Customer
D) Resource
4. Which is the BEST definition of a supplier?
A) It is a mixture of internal and external parties that are responsible for providing goods and services to its customer group
B) It is a third party responsible for supplying goods or services that are required to deliver IT services
C) It is a shared services unit that is responsible for supplying goods or services that are required to deliver IT services
D) It is a third party with responsibility for supplying goods or services that is agreed through an operational level agreement
5. Which reason describes why ITIL is so successful?
A) It is not tied to any particular vendor platform
B) The five ITIL volumes are concise
C) It is designed to be used to manage projects
D) It tells service providers exactly how to be successful
Fragen und Antworten:
| 1. Frage Antwort: D | 2. Frage Antwort: A | 3. Frage Antwort: D | 4. Frage Antwort: A | 5. Frage Antwort: A |
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