Peoplecert ITIL-4-HVIT Prüfungsthemen:
| Abschnitt | Gewichtung | Ziele |
|---|---|---|
| Leitprinzipien und grundlegende Konzepte für Geschwindigkeit | 20% | - Service-dominante Logik, Design Thinking, Komplexitätsdenken - Lean-, agile, resiliente und kontinuierliche Prinzipien - Ethik, Sicherheitskultur, Lean-Kultur, Toyota Kata |
| High-Velocity IT-Konzepte und digitales Unternehmen | 25% | - Kernbegriffe: High-Velocity IT, digitale Organisation, digitale Transformation, digitale Technologie - Ausrichtung an den vier Dimensionen des Service Managements, ITIL Service Value System, Service-Wertschöpfungskette und digitalem Produktlebenszyklus - Ziele digitaler Produkte: werthaltige Investitionen, schnelle Entwicklung, resiliente Betriebsabläufe, gemeinsam geschaffener Wert, gesicherte Konformität |
| Schnelle Entwicklung ermöglichen | 15% | - Automatisierung, Cloud-native Praktiken und schnelle Bereitstellung - Agile-, DevOps- und Continuous Integration/Delivery-Praktiken |
| Werthaltige Investitionen ermöglichen | 15% | - Strategische Ausrichtung, Portfolio-Management, Entwicklung von Business Cases - Priorisierungs- und Wertbewertungspraktiken |
| Gemeinsam geschaffenen Wert ermöglichen | 8% | - Beziehungsmanagement, Service-Design, Service-Desk-Praktiken |
| Gesicherte Konformität ermöglichen | 7% | - Informationssicherheitsmanagement, Risikomanagement, Compliance |
| Resiliente Betriebsabläufe ermöglichen | 10% | - Kapazitäts- und Leistungsmanagement, Überwachung und Ereignismanagement - Problemmanagement, Servicekontinuität, Infrastruktur- und Plattformmanagement |
Peoplecert ITIL 4 Specialist: High-Velocity IT ITIL-4-HVIT Prüfungsfragen mit Lösungen
An organization has received feedback from its customers that the latest release of its product lacks valuable features. It was discovered that the key members of the software development team had been working on other tasks.
How does 'portfolio management' contribute to ensuring that the team is working on tasks that contribute to the organization's strategy?
- A. It helps the team to document customer requirements
- B. It helps the team to prioritize backlog items
- C. It provides the governance needed for the team to operate
- D. It provides the business case needed to gain funding for the team
Antwort: B 🗳️
Erklärung: (Nur für DeutschPrüfung-Mitglieder sichtbar)
An organization manages its servers, networks, and cloud resources by defining them in version- controlled configuration files that are applied automatically.
Which benefit is MOST directly achieved?
- A. Warranty requirements are eliminated
- B. Business cases no longer need to be approved
- C. Customer satisfaction surveys become unnecessary
- D. Environments can be created rapidly and consistently
Antwort: D 🗳️
Erklärung: (Nur für DeutschPrüfung-Mitglieder sichtbar)
A service provider wants to compare two different versions of a checkout page by directing live traffic to each and measuring which produces more completed purchases.
Which technique is being used?
- A. A/B testing
- B. Static code analysis
- C. Chaos engineering
- D. Regression testing
Antwort: A 🗳️
Erklärung: (Nur für DeutschPrüfung-Mitglieder sichtbar)
An organization wants to ensure that critical digital services can be restored following a major disruption such as a data centre loss.
Which practice is MOST relevant?
- A. Relationship management
- B. Service continuity management
- C. Business analysis
- D. Service design
Antwort: B 🗳️
Erklärung: (Nur für DeutschPrüfung-Mitglieder sichtbar)
What does a digital organization have to do to create or maintain a competitive advantage?
- A. Deliver innovative new products and services quickly and reliably
- B. Change how the IT function develops products and services
- C. Provide multiple, integrated support channels for products and services
- D. Use digital products to automate interactions with consumers
Antwort: A 🗳️
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