ISEB The Foundation Examination - ITIL® ISEB-ITILF Prüfungsfragen mit Lösungen:
1. Which of the following BEST describes a problem?
A) A serious incident which has a critical impact to the business
B) The cause of two or more incidents
C) The cause of one or more incidents
D) An issue reported by a user
2. Which one of the following is NOT part of the service design stage of the service lifecycle?
A) Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
B) Producing quality, secure and resilient designs for new or improved services
C) Designing and maintaining all necessary service transition packages
D) Measuring the effectiveness and efficiency of service design and the supporting processes
3. Which statement should NOT be part of the value proposition for Service Design?
A) Better balance of technical skills to support live services
B) Improved Service alignment with business goals
C) Improved quality of service
D) Reduced total cost of ownership
4. A process owner is responsible for which of the following?
1.Defining the process strategy
2.Assisting with process design
3.Improving the process
4.Performing all activities involved in a process
A) 1, 2 and 3 only
B) 1, 2 and 4 only
C) All of the above
D) 2, 3 and 4 only
5. Which one of the following is the BEST description of a major incident?
A) An incident which has a high priority or a high impact on the business
B) An incident which is so complex that it requires root cause analysis before a workaround can be found
C) An incident logged by a senior manager
D) An incident which requires a large number of people to resolve
Fragen und Antworten:
| 1. Frage Antwort: C | 2. Frage Antwort: C | 3. Frage Antwort: A | 4. Frage Antwort: A | 5. Frage Antwort: A |
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