The Beryl Institute CPXP Prüfungsthemen:
| Abschnitt | Ziele |
|---|---|
| Unternehmenskultur und Führung | - Regelmäßige Besuche durch Führungskräfte - Strategische Bedeutung der Patientenerfahrung - Kulturwandel - Mitarbeiterbindung und -engagement |
| Gestaltung und Innovation | - Erstellung von Erfahrungsablaufplänen - Innovationsverfahren - Service-Design-Denken - Entwicklung von PX-Programmen |
| Partnerschaft und Interessenvertretung | - Patienten- und familienorientierte Versorgung - Wiederherstellung der Dienstleistungsqualität - Patientenrechte und Interessenvertretung - Effektive Kommunikation |
| Messung und Analyse | - HCAHPS - Übersetzung von Daten in Maßnahmen - Methodik von Umfragen - Statistische Grundlagen |
The Beryl Institute Certified Patient Experience Professional CPXP Prüfungsfragen mit Lösungen
A patient experience team has decided to use an experienced-based design approach " patient shadowing " to provide a framework for improvement. What is the first step in implementing patient and family shadowing for this process?
- A. Construct a current care experience flow map.
- B. Define where the care experience begins and ends.
- C. Determine which patients/families should be shadowed.
- D. Decide who should do the shadowing.
Antwort: B 🗳️
Erklärung: (Nur für DeutschPrüfung-Mitglieder sichtbar)
Which response is BEST to provide to a family member requesting to be present during a resuscitation?
- A. "I'm sorry, but we cannot have family present during patient resuscitation. This is to make sure you are not in the way of critical processes."
- B. "You are welcome to stay to witness this event, but please stay to the side to ensure you are not in the way of our efforts."
- C. "I'm sorry, but only clinical team members are allowed to be present to ensure there are no distractions in our efforts to save your loved one's life."
- D. "You are welcome to stay. I will make sure someone is with you to explain what is happening and to support you."
Antwort: D 🗳️
Erklärung: (Nur für DeutschPrüfung-Mitglieder sichtbar)
During a brainstorming meeting, a team member appears resistant, stating, " Why are we even talking about this? We know nothing is going to change. " What is the BEST next approach in overcoming this challenge?
- A. Create another shared work team.
- B. Explain the reason for the change.
- C. Agree with the team member.
- D. Escalate to a senior leader.
Antwort: B 🗳️
Erklärung: (Nur für DeutschPrüfung-Mitglieder sichtbar)
A nurse is tasked with looking into a patient grievance and reporting the findings to the patient advocacy department. What is the BEST way to get detailed information about what occurred?
- A. Interview the patient advocate.
- B. Conduct a Kaizen event.
- C. Read the patient's grievance.
- D. Go to the Gemba.
Antwort: D 🗳️
Erklärung: (Nur für DeutschPrüfung-Mitglieder sichtbar)
Which of the following is a method of qualitative analysis?
- A. Connective analysis
- B. Comprehensive analysis
- C. Comparative analysis
- D. Constructive analysis
Antwort: C 🗳️
Erklärung: (Nur für DeutschPrüfung-Mitglieder sichtbar)
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