The Beryl Institute CPXP Prüfungsthemen:
| Abschnitt | Ziele |
|---|---|
| Unternehmenskultur und Führung | - Regelmäßige Besuche durch Führungskräfte - Strategische Bedeutung der Patientenerfahrung - Kulturwandel - Mitarbeiterbindung und -engagement |
| Gestaltung und Innovation | - Erstellung von Erfahrungsablaufplänen - Innovationsverfahren - Service-Design-Denken - Entwicklung von PX-Programmen |
| Partnerschaft und Interessenvertretung | - Patienten- und familienorientierte Versorgung - Wiederherstellung der Dienstleistungsqualität - Patientenrechte und Interessenvertretung - Effektive Kommunikation |
| Messung und Analyse | - HCAHPS - Übersetzung von Daten in Maßnahmen - Methodik von Umfragen - Statistische Grundlagen |
The Beryl Institute Certified Patient Experience Professional CPXP Prüfungsfragen mit Lösungen
1. A patient experience team has decided to use an experienced-based design approach " patient shadowing " to provide a framework for improvement. What is the first step in implementing patient and family shadowing for this process?
A) Construct a current care experience flow map.
B) Define where the care experience begins and ends.
C) Determine which patients/families should be shadowed.
D) Decide who should do the shadowing.
2. Which response is BEST to provide to a family member requesting to be present during a resuscitation?
A) "I'm sorry, but we cannot have family present during patient resuscitation. This is to make sure you are not in the way of critical processes."
B) "You are welcome to stay to witness this event, but please stay to the side to ensure you are not in the way of our efforts."
C) "I'm sorry, but only clinical team members are allowed to be present to ensure there are no distractions in our efforts to save your loved one's life."
D) "You are welcome to stay. I will make sure someone is with you to explain what is happening and to support you."
3. During a brainstorming meeting, a team member appears resistant, stating, " Why are we even talking about this? We know nothing is going to change. " What is the BEST next approach in overcoming this challenge?
A) Create another shared work team.
B) Explain the reason for the change.
C) Agree with the team member.
D) Escalate to a senior leader.
4. A nurse is tasked with looking into a patient grievance and reporting the findings to the patient advocacy department. What is the BEST way to get detailed information about what occurred?
A) Interview the patient advocate.
B) Conduct a Kaizen event.
C) Read the patient's grievance.
D) Go to the Gemba.
5. Which of the following is a method of qualitative analysis?
A) Connective analysis
B) Comprehensive analysis
C) Comparative analysis
D) Constructive analysis
Fragen und Antworten:
| 1. Frage Antwort: B | 2. Frage Antwort: D | 3. Frage Antwort: B | 4. Frage Antwort: D | 5. Frage Antwort: C |
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