DRAG DROP
PQ is an international airline.
In accordance with Porter's Value Chain, select "Primary" or "Support" for each of the activities listed below:
Select and Place:

Correct

ABC is an independent training provider in Country F.
It provides training in business related subjects to a wide range of corporate customers. All of its tutors must possess a nationally accredited training qualification before being allowed to teach and all of its courses follow nationally accredited programmes which are externally monitored. This is considered to be a critical aspect of its business reputation.
ABC has one major competitor, XYZ, within Country F.
XYZ offers similar courses to ABC but its tutors do not have to have an accredited training qualification and its courses do not follow the national accredited programmes. The style and content of courses varies significantly between XYZ's centers.
There are a number of universities which offer nationally accredited courses within Country F.
ABC does not consider these as competitors because typically they attract students wishing to undertake degree courses.
The average university pass rate for nationally accredited programmes is currently higher than ABC's.
Which of the following types of benchmarking would be most useful for ABC?

• A. Strategic
• B. Competitor
• C. Internal
• D. Process

Which of the following would be correct considerations when evaluating the Feasibility of a strategy? (Choose all that apply.)

• A. Will the strategy maintain competitive advantage?
• B. Will the business be able to deal with the responses of its competitors to the strategy?
• C. Will customers object to the strategy?
• D. Will there be sufficient time to implement the strategy?
• E. Will the strategy exploit the core competencies of the business?

A Service Level Agreement (SLA) defines exactly what services a service provider will provide and the required level or standard for those services.
Which of the following statements regarding Service Level Agreements is NOT correct?

• A. Service Level Agreements should include the expected response time to technical queries.
• B. Service Level Agreements should include a guarantee to provide 100% availability for complaint resolution.
• C. Service Level Agreements should include the targets and benchmarks to be used and the consequences for failing to meet them.
• D. Service Level Agreements should include the procedures for cancelling the contract.

TUV had an employee turnover rate of 25% among new recruits and was becoming short of skilled workers.
The Board of TUV realized there was something dramatically wrong and called in consultants to assess the problem. The consultants recommended transformational change in that TUV should redesign the entire production system, change the placement of all equipment and the flow of work, redefine every job and give all workers new assignments.
Which type of change did the consultants recommend for TUV?

• A. Revolution
• B. Reconstruction
• C. Adaptation
• D. Evolution