IBM Tivoli Level 2 Support Tools and Processes C2010-024 Prüfungsfragen mit Lösungen:

1. An engineer needs to know if a Component ID belongs to their product set. Where can this information be found?

A) in the CompID search tool or on the taxonomy spreadsheet
B) on Xtreme Leverage
C) on the Product Support Lifecycle website
D) in the CompID library on the IBM Support website

2. When transferring a PMR to another team and the Component ID (CompID) is incorrect for the new team's product, what should the sending engineer do to the CompID (Component field in CCWin / Comp field in RETAIN)?

A) Change it to a best guess for the CompID of the product that the new team will work on.
B) Blank out the CompID so that the receiving engineer can set it.
C) Leave it set to its current value, so that the receiving engineer can change it.
D) Set it to a special routing CompID used for all transfers.

3. An engineer identifies that an open APAR exists which matches the problem reported in a PMR and that the Component ID and release in the APAR match those defined in the PMR.
What should the engineer do next?

A) Associate the PMR to the APAR using the correct command in RETAIN/CCWin.
B) Fill in the APAR fietd in the PMR with the APAR Number.
C) Subscribe the PMR to the APAR using the correct command in RETAIN/CCWin.
D) Notify Level 3 that they have a PMR to be added to the Interested Party list of the APAR.

4. What is needed to logon to CAST?

A) RETAIN User ID and password
B) IBM intranet User ID and password
C) Lotus Notes User ID and password
D) IBM Software Support User ID and password

5. How can a customer access the Assist on Site tool?

A) The customer accesses a secure website, supplied by the support engineer, where they are prompted to download a small, self-installing plug-in.
B) A support engineer will supply the customer with software to upload in their environment.
C) A support engineer will connect automatically to the customer's system using special software.
D) Once the customer connects to the service, a support engineer will supply them with the software package for remote assistance.

Fragen und Antworten: