Salesforce Loyalty Management Accredited Professional AP-212 Prüfungsfragen mit Lösungen:

1. Ursa Major Solar has recently rolled out its Loyalty Program. The customer support agents need access to Loyalty Program Member's information. The System Administrator at Ursa Major Solar has placed the Loyalty Members Profile Cards on the Lightning Record Page, and all access is granted; however, it is still not visible on the page.
What setting is missing and preventing the visibility of the pages?

A) Setup the Member Summary Embedded Dashboard
B) Setup the Member Preferences Embedded Dashboard
C) Setup the Loyalty Program as Primary
D) Setup the Member NPS Dashboard

2. When implementing Analytics for Loyalty, what are the three steps to turn on analytics and dashboards?

A) Install CRM Analytics package
B) Schedule dataflow for the analytics
C) Create standard Salesforce reports and dashboard
D) Create an App using existing templates
E) Assign Analytics for Loyalty User Permissions.

3. Cloud Kicks has been using Loyalty Management, Sales Cloud, and Service Cloud as part of its tech stack to manage its Loyalty Program. The marketing team is interested in implementing Salesforce Marketing Cloud, so Loyalty program members can be informed and engaged with personalized emails sent using Salesforce Marketing Cloud.
Using the least development effort, how can the Loyalty Management Consultant accomplish the necessary integration between Salesforce Marketing Cloud and Loyalty Management platforms?

A) Create a connected app to integrate Salesforce Loyalty Management and Marketing Cloud via APIs
B) Install and configure Salesforce Marketing Cloud Contacts Connection
C) Design Datasets with Dataflows and the Dataset Builder
D) Install and configure Marketing Cloud Connect to integrate with Loyalty Management

4. The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
Which date would be the new Expiry date or this member after the tier is upgraded to Gold?

A) March 31 2024
B) March 16, 2020.
C) December 31, 2023
D) December 31, 2024

5. Universal Containers has created a new Loyalty Member Portal for a second Loyalty Program that they have recently launched. A member of the first program has enrolled in the second program and has decided to use the same login for both Loyalty Member Portals. The user cannot access the new Loyalty Member Portal.
How can the Loyalty Administrator verify why the user cannot access the second Loyalty Member Portal?

A) Check if the user has been assigned the Sharing Set for the Second Loyalty Member Portal.
B) Create a new user and new profile for the member.
C) Through Workspaces, check if the user profile has access to the new portal.

Fragen und Antworten: