Avaya 6202 Prüfungsthemen:
| Abschnitt | Gewichtung | Ziele |
|---|---|---|
| Vorbereitung der Implementierung | 15% | - Netzwerk- und Sicherheitsplanung - Lizenzierung und Aktivierung - Konfiguration von Windows Server |
| Architektur und Komponenten | 20% | - Integration mit Avaya Aura Communication Manager - Übersicht über die Avaya Aura Contact Center-Plattform - Anforderungen an Server-Hardware und -Software |
| Systemkonfiguration | 25% | - Berichterstellungs- und Datenbankeinstellungen - Konfiguration von Mitarbeitern und Qualifikationen - Verwaltung und Weiterleitung im Contact Center |
| Installation und Bereitstellung | 25% | - Verfahren zur Installation der Kernsoftware - Prüfung nach der Installation - Einrichtung und Konfiguration der Datenbank |
| Wartung, Sicherung und Fehlerbehebung | 15% | - Häufige Probleme und Lösungsverfahren - Überwachung und regelmäßige Wartung - Verfahren zur Systemsicherung und -wiederherstellung |
Avaya Aura(TM) Contact Center Implementation 6202 Prüfungsfragen mit Lösungen
Which method does Avaya recommend for installing Contact Center Manager Server (CCMS) on a
supported server?
- A. Run the installation from a remote hard disk copy of the installation DVD.
- B. Run the installation from a remote DVD-ROM drive that is accessible from the server over the LAN.
- C. Run the installation from a remote DVD-ROM drive that is accessible from the server over the Internet
- D. Run the installation from the installation DVD, and use the DVD-ROM drive that is part of the server
Antwort: D 🗳️
A customer supplied a server that fully meets the Platform Vendor Independent (PVI) specification for
supporting a full co-resident software installation of Contact Center Manager Server (CCMS), Contact
Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center
MultiMedia (CCMM), License Manager, Server Utility and Security Framework
The server has: Quad-Core Xeon 2.8 GHz CPU, 8 GB RAM, 531 GB hard disk space available
When doing a full co-resident installation, what is the supported number of Agents and Calls per Hour
(CPH)?
- A. Less than1200 Agents, and less than 50000 CPH
- B. Less than 600 Agents, and less than 24000 CPH
- C. Less than 100 Agents, and less than 4000 CPH
- D. Less than 200 Agents, and less than 12000 CPH
Antwort: D 🗳️
Which process is performed by the Contact Center Server database migration tool during an
upgrade?
- A. It creates a new database for the upgrade to Avaya Aura(TM) Contact Center
- B. It migrates Avaya Aura(TM) Contact Center applications to new server platforms
- C. It extracts customer data and prepares it for the upgrade to Avaya Aura(TM) Contact Center
- D. It upgrades all processes to Avaya Aura(TM) Contact Center
Antwort: C 🗳️
A customer has just completed installing an Avaya Aura(TM) Contact Center solution with Contact Center
Manager Server (CCMS), Contact Center Manager Administration (CCMA) and Security Framework, The
CCMA Server which was just installed with Security Framework needs to be backed up
Which statement about Security Framework backup true?
- A. Use the Security Framework Backup and Restore utility
- B. Use the CCMA Backup and Restore link under CCMA Configuration
- C. Backup and restore the security framework configuration from the UCM Web Based tool
- D. The Security Framework can be backed-up using the CCMS Backup Utility
Antwort: A 🗳️
A customer has an Avaya Communications Server 1000 (CS 1000) and wants to implement SIP
Based Avaya Aura(TM) Contact Center What is the minimum release of the CS1000 software that is
supported with the SIP Based Contact Center?
- A. 40
- B. 55
- C. 60
- D. 50
Antwort: D 🗳️
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