Avaya Aura® Contact Center Solution Design 33810X Prüfungsfragen mit Lösungen:
1. Which Avaya Call Recorder provides Active Parallel Redundancy as option?
A) Avaya Enhanced Contact Recording
B) Avaya Contact Recording Advanced
C) Avaya Basic Contact Recording
D) Avaya Contact Recording
2. Which three attributes describe the right context of a customer journey experience? (Choose three.)
A) Seamless
B) Personalized
C) Specific Report focused
D) Intelligent
E) Single Channel driven
3. A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)
A) Fear
B) Doubt
C) Uncertainty
D) Anxiety
E) Worry
4. Refer to the exhibit.
AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?
A) Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
B) Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
C) Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
D) Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
5. A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?
A) Telephony Services Manager (TSM)
B) SIP Gateway Manager (SGM)
C) Task Flow Executor (TFE)
D) Telephony Services Manager (TSM)
Fragen und Antworten:
| 1. Frage Antwort: B | 2. Frage Antwort: C | 3. Frage Antwort: A,B,E | 4. Frage Antwort: B | 5. Frage Antwort: D |
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