Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance 3306 Prüfungsfragen mit Lösungen:
1. Which three directories should be excluded from anti-virus software running on the Avaya Quality Monitoring Server? (Choose three)
A) Program Files directory
B) PostgresSQL directory
C) SQL Server Files and directories
D) QM directory
E) Tomcat directory
2. You are installing Avaya Contact Recorder on a new site in a Windows environment.
Which operating should you use?
A) Windows server 2008 R2
B) Windows Server 2003 R2
C) Windows Server 2000
D) Windows 1 64Bit
3. A user created a new random business rule for an agent, and saved the rule as DS Random rule in the Test Rule folder. After a period of time the user noticed that the rule has not triggered.
Which three troubleshooting steps should the user follow to resolve this problem? (Choose three)
A) Reboot the server
B) Verify the Randomizer rule is saved
C) Make sure that the user is added under selected agents
D) Verify the Event rule is saved
E) Make sure the rule is set to active
4. What are two types of reports which can be generated using Enterprise Reporting? (Choose two)
A) Calibration Reports
B) Trending Reports
C) Call by Call Reports
D) Real Time Reports
E) Graphical Reports
5. A technician is trying to integrate the Avaya Contact Recorder with the Avaya Aura@ Contact Center, in the SIP based Contact Center.
Assuming that only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?
A) Meridian Link Services on the Avaya Aura@ Contact Center
B) Communication Control Toolkit
C) Application Enablement Services
D) eQuality Balance CTI Events Input
E) CTI Lick as configured on the Communication Manager
Fragen und Antworten:
| 1. Frage Antwort: A,C,E | 2. Frage Antwort: A | 3. Frage Antwort: B,C,E | 4. Frage Antwort: A,B | 5. Frage Antwort: B |
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