Avaya 3303 Prüfungsthemen:
| Abschnitt | Ziele |
|---|---|
| Thema 1: Installation und Konfiguration | - Verfahren zur Systeminstallation
|
| Thema 2: Fehlerbehebung und Problemlösung | - Diagnosemethoden
|
| Thema 3: Systemarchitektur und Komponenten | - Überblick über die Architektur von Avaya Proactive Contact
|
| Thema 4: Integration und erweiterte Funktionen | - Erweiterte Funktionen der Anrufvermittlung
|
| Thema 5: Betrieb und Wartung | - Wartungsaufgaben
|
Avaya Proactive Contact Implementation and Maintenance 3303 Prüfungsfragen mit Lösungen
A system operator complains that Analyst reports do not show any data for yesterday. Which three actions would you take to resolve this problem? (Choose three.)
- A. Check to see if a data store file was created with yesterday's date.
- B. Identify which jobs ran yesterday and locate the tran.stat file associated with each.
- C. Check the mo_last_status table In the database to see if data was written to the historicaldatabase yesterday.
- D. Run stop_rnts_svcs and start_mts_svcs to reset the database and its associated processes.
- E. Restore the database backup from yesterday.
Which hardware component is required for a hard dialer Proactive Contact 5.X?
- A. Avaya Communication Manager (CM) 3.1 or later
- B. TN-744-based Call Classifier Cards version "e" or later
- C. Avaya Enhanced Network Bus Controller (ENBC)
- D. Avaya Application Enablement Services (AES) 3.1 or later
A system operator states that a job ended, but the linked Job did not start. You verified that Job linking was configured correctly.
Using Avaya Proactive Contact 5.X, which three actions would you perform to investigate this problem further? (Choose three.)
- A. Check the account log to seeifthe user remembered to run the record selection for the linked job.
- B. Check the mid_tier_log to see if a supervisor chose to link to a different job while the original job was running.
- C. Check the account log to see if a supervisor stopped the original job manually.
- D. Check the supervisor's cd.log file to see if the supervisor made any changes to the job while it was running.
- E. Run check_errors for the time range during which the original job stopped and the linked job wassupposed to start.
A system supervisor uses Editor to create a new completion code for use in a Job that will run later in the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)
- A. The system supervisor forgot to add the new completion code to the agent keys file associated with the job.
- B. Monitor is not working properly. There should be at least a few calls with the new completion code.
- C. The completion code changes are in the pending state and won't be available to agents until after the next dialing application restart.
- D. The Proactive Contact Agent application has not been updated to use the new completion code.
- E. The agents did not get the email describing the new completion code and the conditions for Itsuse.
What manages users on an Avaya Proactive Contact (APC. pod configuration?
- A. Linux Shadow files
- B. Enterprise Lightweight Directory Access Protocol (LDAP)
- C. Active Directory
- D. High Availability LDAP
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