Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials 1z1-981 Prüfungsfragen mit Lösungen:
1. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?
A) f1, f2, f5, f3, f4
B) f1, f2, f4, f3, f5
C) f5, f2, f3, f4, f1
D) f2, f5, f3, f1, f4
E) f2, f5, f1, f3, f4
2. In which two scenarios would you use multiple interfaces?
A) When multiple languages need to be supported
B) When you need multiple channels enabled such as email, chat, and web self-service
C) When your business operates in different lines of business
D) When your portal needs the support of different channels for login
E) When new business processes need to be supported other than the standard contact center
3. Which two components can be edited in a standard report?
A) Column headings
B) Non-selectable filters
C) Permissions
D) Schedules
E) Graphs
F) Report headings
4. Which Oracle Service Cloud capability can assign chats based on language and product skills?
A) Engagement engine
B) Syndicated chat
C) Business rules
D) Advanced routing
5. Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?
A) Select the Pull Chat check box in the chat profile.
B) Select the Chat check box that is associated with an agent's staff account.
C) Configure advanced routing.
D) Select the corresponding pull policy.
E) Enable the engagement engine.
Fragen und Antworten:
| 1. Frage Antwort: D | 2. Frage Antwort: A,C | 3. Frage Antwort: C,D | 4. Frage Antwort: D | 5. Frage Antwort: A,D |
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