Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

• A. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
• B. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
• C. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
• D. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.

You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

• A. You can generate tasks for the SR object from the workflow.
• B. You will be required to code any new workflow actions in Groovy.
• C. You can define the workflow to run when certain fields of the SR object are changed.
• D. You can send an e-mail notification to specified recipients.
• E. You must make the changes using the Page Composer tool.
• F. You can modify the workflow to update field values within the SR object.

You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

• A. The queue defined in the first evaluated rule is always assigned to the service request.
• B. An error will occur; no queue is assigned to the service request.
• C. The service request assignment will be unpredictable.
• D. The queue defined by default is the one assigned to the service request.

Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

• A. The only toolbar enabled is the default one, and you must configure at least two.
• B. You have not enabled the Computer Telephony Integration (CTI) service.
• C. You did not enable the vertical toolbar which is required, while the horizontal is optional.
• D. You entered a toolbar height that is not more than 70 pixels.
• E. The signed-in user does not have the appropriate access privileges to a toolbar.

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

• A. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
• B. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
• C. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
• D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service